Frequently asked questions

We currently ship online orders to addresses in the United States.

Available delivery options and prices are shown at checkout for your address. Current options are Economy (5–8 business days) and Standard (3–4 business days). Checkout provides the delivery estimate for each available option.

U.S. online orders of $100 or more receive free shipping automatically at checkout. No discount code is required.

Free pickup is available at our Benton store for eligible orders. We usually prepare pickup orders within 24 hours. Please wait for your ready-for-pickup notification before visiting the store.

We do not accept change-of-mind returns. If an item arrives damaged, is incorrect, or is missing from your order, contact us within seven days of delivery or pickup at Shop@CypressSageBTQ.com or 318-219-5351. Include your order number, a description of the issue, and photos when relevant. Depending on inventory, we will provide a replacement or refund. Cypress & Sage pays authorized return shipping when merchandise must be returned.

For questions or requests about how Cypress & Sage handles your personal information, email Shop@CypressSageBTQ.com. You can read our Privacy Policy and the Shopify Consumer Privacy Policy for information about each company's processing.

To manage sale or sharing choices for targeted advertising, visit Your Privacy Choices and follow the options shown there. The alternative browser-only control saves a choice for that browser and device; it does not submit an account-level request.

Email marketing preferences are separate. Use the unsubscribe link in a marketing email to change those preferences. Unsubscribing does not stop non-marketing messages about your orders or account.